Last updated: 18th February 2025
Welcome to Isle of Mull Candles! By using our website (https://isleofmullcandles.co.uk), you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase.
General Information
• This website is operated by Isle of Mull Candles, based in Scotland.
• By accessing our site and placing an order, you agree to these terms.
• We reserve the right to update or modify these terms at any time.
Products & Orders
• All our candles are handmade, and slight variations in color or scent may occur.
• Product descriptions and images are for reference only.
• We reserve the right to cancel an order due to stock issues or pricing errors.
Pricing & Payments
• All prices are listed in GBP (£).
• We accept debit and credit card payments via Stripe.
• Payment must be made in full before an order is processed, unless it is payment on collection.
Shipping & Delivery
• We ship to the UK only.
• Standard processing time is 3 business days, and shipping time depends on the selected method.
• We are not responsible for delays caused by couriers or customs.
• Customers are responsible for providing the correct shipping address.
Returns & Refunds
• We offer a 14-day return period from the date you receive your order.
• Items must be unused and in original packaging to be eligible for a refund.
• Return shipping costs are the responsibility of the customer unless the item is faulty.
• Refunds will be processed within 7] business days after receiving the returned product.
To request a return, please contact us at info@isleofmullcandles.co.uk.
Cancellations
• Orders can only be canceled before dispatch. Once shipped, cancellations are not possible.
Liability & Disclaimer
• We are not responsible for allergic reactions or misuse of our products.
• Our candles should always be used with caution and safety (e.g., never leave a burning candle unattended).
• We do not guarantee that our website will be free of errors or interruptions.
Privacy Policy
• We collect and store data in accordance with our Privacy Policy.
• Your personal information is used only for order fulfillment and customer service.
Governing Law
• These terms are governed by Scottish law.
Contact Us
If you have any questions about these terms, please contact us at:
info@isleofmullcandles.co.uk
