Who we are
We are Isle of Mull Candles, a handcrafted candle company based on the Isle of Mull, Scotland. Our website address is: https://isleofmullcandles.co.uk.
Customer Orders & Checkout Data
When you place an order, we collect the following information to process your purchase:
• Name
• Billing & Shipping Address
• Email Address
• Phone Number (if provided)
• Order Details (Products Purchased, Order Notes, etc.)
• Payment Information (Processed securely via third-party payment gateways like PayPal or Stripe)
Why we collect this:
• To process and ship your order
• To send order updates and support requests
• To prevent fraud and ensure secure transactions
Payments
We do not store any payment card details. All payments are processed securely via [insert payment gateway, e.g., PayPal, Stripe], and their respective privacy policies apply.
Cookies
Our site uses cookies to improve your shopping experience. These include:
WooCommerce Cookies
• woocommerce_cart_hash – Helps WooCommerce track your shopping cart.
• woocommerce_items_in_cart – Stores cart data.
• wp_woocommerce_session_ – Stores a session key for logged-in customers.
These cookies do not store personal data and are essential for the checkout process.
Login & Admin Cookies
• If you visit our login page, a temporary cookie is set to check if your browser accepts cookies.
• If you log in, cookies are set to store your session preferences.
Embedded content from other websites
Articles or product pages on our site may include embedded content (e.g., videos, images). These behave as if you visited the third-party website directly. They may collect data, use cookies, and track interactions.
Who we share your data with
We only share necessary data with third-party services for order processing:
• Payment Gateways (PayPal, Stripe, etc.)
• Shipping Providers (Royal Mail, DPD, etc.)
• Fraud Prevention & Security Tools
We never sell or share your data with advertisers.
How long we retain your data
• Orders: Stored for 7 years (for tax and legal compliance).
• Accounts: If you create an account, we store your data indefinitely, but you can request deletion.
• Comments: If you leave a comment, we store it indefinitely unless you request removal.
Your data rights
You have the right to:
• Request a copy of your data.
• Request deletion of your data (except for legal/tax reasons).
• Opt out of marketing emails.
To make a request, contact us at info@isleofmullcandles.co.uk.
Where your data is sent
• Visitor comments may be checked through an automated spam detection service. • Payment data is securely processed by our payment providers. • Shipping details are shared with our fulfillment partners for delivery purposes.
